Refund policy

Refund & Return Policy

Last Updated: August 23, 2026

At Tidy Home, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • Your order is incomplete or a product is missing.

  • The product is significantly different from the description shown on our website.

Return requests must be made within 7 days of receiving your order.

2. Products That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Products that have been used, washed, damaged by the customer, altered, or intentionally mishandled may not qualify for a return or refund.

Sale, clearance, or promotional items may also be non-refundable unless they arrive damaged, defective, or incorrect.

3. Condition of the Product

To be eligible for a return:

  • The product should be unused and in its original condition.

  • Original packaging should be retained whenever possible.

  • Tags, accessories, and other items included with the product should be returned.

  • You may be required to provide photographs or videos showing the issue with the product.

4. Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos/videos of the product

  • Photos of the packaging, if applicable

  • A brief description of the problem

After reviewing your request, we will inform you whether your return or replacement has been approved.

5. Refunds

Once your return is approved and received/verified, we may offer one of the following solutions:

  • Replacement of the product, if available

  • Exchange for another product

  • Refund of the eligible product amount

Refunds will be processed using the payment method or refund method available for your order.

Please allow reasonable processing time after your return has been approved.

6. Return Shipping Costs

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Tidy Home will cover the reasonable return shipping cost.

If the customer requests a return for reasons such as changing their mind, ordering the wrong item, or no longer wanting the product, the return shipping cost may be the customer's responsibility.

7. Change of Mind

We understand that sometimes you may change your mind after placing an order.

If your order has not yet been dispatched, please contact us as soon as possible. We will try to cancel the order before shipment.

Once an order has been dispatched, cancellation may no longer be possible.

8. Order Refusal or Unsuccessful Delivery

Customers are responsible for providing a correct and complete delivery address and contact information.

If an order is returned to us because the customer:

  • Refused to accept the parcel

  • Provided an incorrect address

  • Was unavailable to receive the order

  • Failed to respond to the courier

additional shipping or return charges may apply before the order can be resent.

9. How to Request a Return

To request a return or refund, please contact us through our official customer support channel with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Product:

Our team will review your request and guide you through the next steps.

10. Important Notice

We strongly recommend checking your order as soon as you receive it. Please contact us within 7 days of delivery if there is any problem with your order.

Tidy Home reserves the right to refuse a return or refund request if the product does not meet the conditions described in this policy or if the request is submitted after the applicable return period.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact our customer support team.

Tidy Home
Email: [tidyhomepk@gmail.com]
Phone/WhatsApp: [+92341-4127967]
Business Hours: [ we are available 24\7 for you]